Cloud Support Engineer - Analytics

AWS Cloud Support Engineer role focuses on analytics technologies, working with a diverse range of customers from startups to large enterprises. As a Cloud Support Engineer, you'll leverage your technical expertise to provide solutions and guidance to customers using AWS analytics services like Kinesis, OpenSearch, MSK, QuickSight, and Redshift.

The role involves deep technical troubleshooting, root cause analysis, and direct customer interaction through various channels. You'll work in a follow-the-sun model with flexible scheduling options (Monday-Friday, Tuesday-Saturday, or Sunday-Thursday) during daytime or early evening hours.

AWS provides comprehensive training and development opportunities, including formal training programs and collaboration with global technical experts. The position offers exposure to cutting-edge cloud technologies and the chance to work with diverse teams across AWS.

Key responsibilities include providing technical consultation, problem-solving, conducting training sessions, creating technical content, and contributing to AWS events. The role requires strong analytical skills, excellent communication abilities in both Mandarin and English, and a solid foundation in data warehousing, streaming services, and system administration.

AWS values diversity and inclusion, providing a supportive environment for professional growth. The company offers mentorship programs, career advancement opportunities, and a culture that promotes work-life harmony. As part of the AWS Sales, Marketing, and Global Services (SMGS) organization, you'll contribute to driving revenue, adoption, and growth across various customer segments.

The position is based in Taipei, Taiwan, offering the opportunity to work with both local and international customers while being part of AWS's global technical community. This role is ideal for someone passionate about analytics, cloud technologies, and customer service, with the desire to grow their technical expertise in a dynamic, fast-paced environment.