Cloud Support Engineer (Content Delivery)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in Content Delivery services. As a vital member of the AWS Support team, you'll be at the forefront of cloud technology, working with a global customer base utilizing AWS's extensive service portfolio. The role focuses specifically on media and content delivery services including Cloudfront, Simple Email Service, Lambda@Edge, Transfer Accelerator, and AWS Elemental services.

You'll serve as a 'Cloud Ambassador,' providing technical support through various channels including phone, email, and web chat. Your responsibilities encompass advanced troubleshooting, developing customer solutions, and working closely with development teams on complex issues. The position requires strong networking knowledge, particularly in protocols like DNS, HTTP, SSL, TCP, and UDP, along with solid system administration skills.

AWS offers a supportive environment with extensive training programs, career development opportunities, and a strong focus on work-life harmony. The company values diversity and inclusion, fostering an environment where different perspectives are celebrated. You'll be part of a team that champions continuous learning and innovation, with access to mentorship and knowledge-sharing resources.

The role offers flexible working arrangements with a hybrid model, allowing you to work from either Sydney or Melbourne offices. This position is ideal for someone with 3+ years of experience who is passionate about cloud computing and customer support, ready to work with cutting-edge technologies while helping customers achieve their technical goals.

As part of AWS, you'll be working for the world's most comprehensive cloud platform provider, contributing to a culture of innovation and customer obsession. The role offers opportunities to grow technically and professionally while making a significant impact on AWS's global customer base.