Cloud Support Engineer - EC2 & Linux

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Cloud Support Engineer to join their Linux & EC2 team. This role offers an exciting opportunity to work with AWS's comprehensive cloud platform, supporting customers from startups to enterprise-level organizations. As a Cloud Support Engineer, you'll leverage your Linux expertise to solve complex technical challenges and help customers optimize their cloud infrastructure.

The position involves working with core AWS services like EC2, EBS, and ElastiCache, requiring strong Linux administration skills and networking knowledge. You'll operate in a follow-the-sun model during regular business hours, engaging directly with customers through various communication channels to resolve technical issues and provide architectural guidance.

AWS values diverse experiences and maintains an inclusive culture where continuous learning is emphasized. The role offers comprehensive training, mentorship opportunities, and clear career development paths. You'll be part of a team that prioritizes work-life harmony and embraces innovative thinking.

Key technical areas include Linux OS administration, virtualization, networking fundamentals, and cloud computing. You'll have opportunities to expand your expertise across AWS services while helping customers achieve their business goals through effective technical solutions.

The ideal candidate combines strong technical abilities with excellent communication skills, as you'll be explaining complex concepts to various stakeholders. This role offers the perfect blend of technical challenge and customer interaction, with the backing of AWS's supportive and growth-oriented culture.