Cloud Support Engineer - Security

AWS Cloud Support Engineer role combines technical expertise with customer service excellence. As part of the AWS Support team, you'll work in a follow-the-sun model during daytime hours, solving complex technical challenges for customers ranging from startups to enterprise-level organizations. The role focuses on security aspects including threat modeling, penetration testing, and implementing robust security solutions.

You'll be part of AWS's Sales, Marketing, and Global Services (SMGS) organization, responsible for driving revenue and growth across various market segments. The position offers continuous learning opportunities in cloud security, with access to the latest technologies and AI innovations. You'll collaborate with cross-functional teams, including Technical Account Managers, Solution Architects, and Business Development Managers.

AWS provides comprehensive training, including new hire onboarding, on-the-job training, and mentoring from technical experts. The company culture emphasizes inclusion, diversity, and work-life harmony. You'll have opportunities to participate in employee-led affinity groups, knowledge-sharing sessions, and career development programs.

The role requires expertise in information security, threat modeling, web security, and cloud security principles. You'll work with various security technologies including firewalls, IDS/IPS systems, and DDOS prevention tools. The position offers flexibility in scheduling, with shifts available Monday-Friday, Tuesday-Saturday, or Sunday-Thursday, all during daytime hours without on-call requirements.