Software Development Engineer, Amazon Connect (AWS)

Amazon Connect is a revolutionary cloud-based contact center solution within AWS Solutions organization, leveraging Amazon's decade-long expertise in customer service. This role offers a unique opportunity to join a rapidly growing business that's transforming the contact center industry. As a Software Development Engineer, you'll be working on innovative solutions that combine AI, ML, and AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis to create seamless customer experiences.

The position involves developing scalable, resilient systems while maintaining a strong customer focus. You'll be part of a dynamic team that values work-life harmony and inclusive culture. The role requires expertise in modern web technologies, SOA, NoSQL databases, and big data solutions. You'll have the chance to shape the technology and product direction of a service used by millions of customers worldwide.

Amazon offers a comprehensive compensation package including competitive base salary, equity, and extensive benefits. The team culture emphasizes continuous learning, mentorship, and career development opportunities. You'll work in an environment that celebrates diversity through employee-led affinity groups and ongoing learning experiences.

This is an ideal opportunity for engineers who are passionate about solving complex problems, enjoy working with cutting-edge technologies, and want to make a meaningful impact on customer service technology. The role combines technical challenges with the excitement of working on a rapidly evolving product in the AWS ecosystem.