Software Development Engineer, Customer Engagement Technologies

Amazon's Customer Engagement Technologies (CET) department is seeking a Software Development Engineer to join their innovative team. This role is part of a multi-year, large-scale enterprise software program focused on enhancing customer service operations through self-service and automation features. The position offers an opportunity to work with cutting-edge technologies, including Generative AI, to revolutionize customer service experiences.

The CET team owns the technology supporting Amazon's Customer Service Operations network, focusing on robust architecture, world-class UX, and leveraging Big Data for insights. As an SDE, you'll be part of a Global Product and Technology team defining the next generation of customer experience for Amazon Customer Service, ensuring seamless support and first-interaction issue resolution.

You'll work on developing innovative services for Customer Service Chat, Voice, and Help product features, while also handling their global expansion. The role involves implementing monitoring systems, working with machine learning systems, and collaborating with cross-functional teams to drive project success.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus potential equity and sign-on bonuses. You'll be joining a company known for its customer obsession and innovation, working with state-of-the-art technologies to solve complex problems at scale.

This is an excellent opportunity for a mid-level engineer looking to make a significant impact on customer service technology at a global scale. The role combines technical challenges with business impact, offering exposure to both cutting-edge technology and leadership opportunities.