Service Engineering (English, Japanese)
Description For Service Engineering (English, Japanese)
Google is seeking a Service Engineering professional to join their Consumer Hardware team in Tokyo, Japan. This role combines hardware engineering expertise with service operations, focusing on making Google's consumer products more serviceable and repairable.
The position requires a unique blend of technical knowledge in manufacturing processes and consumer electronics, along with strong communication skills in both English and Japanese. You'll be working at the intersection of product development and service operations, ensuring that Google's hardware products are designed with serviceability in mind from the ground up.
As a Service Engineer, you'll lead New Product Introduction (NPI) strategies, collaborate with cross-functional teams, and drive improvements in product repairability. Your role will be crucial in optimizing manufacturing processes and implementing Root Cause Corrective Action (RCCA) methodologies to resolve technical issues effectively.
The ideal candidate brings 8+ years of experience in manufacturing consumer electrical/mechanical products, with a strong educational background in engineering. You'll have the opportunity to shape the future of Google's hardware products, ensuring they meet high standards of serviceability while maintaining the innovation and quality that Google is known for.
This role offers the chance to work with cutting-edge technology and diverse teams, contributing to products used by millions worldwide. You'll be part of Google's commitment to developing sustainable and serviceable consumer hardware products, making a direct impact on product lifecycle management and customer satisfaction.
The position comes with Google's comprehensive benefits package and the opportunity to work in a collaborative, inclusive environment that values diversity and innovation. Join Google's hardware team to help shape the future of consumer electronics while ensuring products are designed with service and repair in mind from conception to delivery.
Responsibilities For Service Engineering (English, Japanese)
- Lead the execution of service strategies related to New Product Introduction (NPI) product development of Consumer Hardware (HW) Service Operations and provide product technical support
- Work closely with cross-functional teams in understanding customers requirements and collaborate with cross-functional teams to guide products design for repairability and serviceability
- Identify and implement opportunities for NPI service improvement and setting product design for serviceability/repairability goals
- Apply Root Cause Corrective Action (RCCA) fundamentals and collaborate with teams to help them in understanding and applying RCCA tools and principles and analyze failure to resolve issues
- Drive process design, optimization, and qualification activities of a manufacturing process for a component, part, or product
Requirements For Service Engineering (English, Japanese)
- Bachelor's degree in Engineering or equivalent practical experience
- 8 years of experience in manufacturing of consumer electrical mechanical related products
- Ability to communicate in English and Japanese fluently to partner with local stakeholders and vendors
- Master's degree or PhD in Electrical, Mechanical, Industrial, Materials, or a related engineering field (preferred)
- Experience setting up manufacturing assembly processes (preferred)
- Experience in technical leadership, project management, and executive communication (preferred)
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