Technical Support Engineer, Windows/SSO Focus

JumpCloud is seeking a Technical Support Engineer with a focus on Windows and SSO technologies to join their remote team. This role combines deep technical expertise in identity management, SSO technologies, and Windows systems with customer-facing support responsibilities. The ideal candidate will have 5+ years of technical support experience and strong knowledge of SAML, SCIM, and OIDC protocols. You'll be part of a team providing world-class technical support, managing critical customer issues, and contributing to the company's knowledge base. The position offers the opportunity to work with cutting-edge identity and access management technologies while collaborating with various teams to ensure customer success. JumpCloud provides a unified platform for managing identities, devices, and access across organizations, making it an exciting environment for those passionate about security and identity management. The role includes both technical problem-solving and customer interaction, requiring excellent communication skills and the ability to work in a fast-paced, evolving environment. Benefits include remote work flexibility and the opportunity to grow within a rapidly expanding company in the cybersecurity space.