Tier 2 Customer Support Engineer, MacOS

JumpCloud is seeking a Tier 2 Customer Support Engineer specializing in macOS to join their remote-first team in the UK. This role presents an excellent growth opportunity for professionals with technical support or system administration background. The position involves supporting the JumpCloud platform's various components, including Linux, LDAP, and Google Workspace integration.

As a Tier 2 Support Engineer, you'll be instrumental in providing technical support for identity management, system administration, and networking. The role requires deep technical expertise in macOS systems, including FileVault, Secure Tokens, Apple MDM, and device management. You'll work with a passionate team supporting a global user base while having opportunities to expand your knowledge across multiple technologies.

The ideal candidate will have at least 4 years of customer-facing technical experience and strong communication skills. You'll be responsible for issue resolution, knowledge base creation, and participating in on-call rotations. The role offers exposure to cutting-edge identity and access management technologies while working with a diverse, global team.

JumpCloud offers a dynamic SaaS environment where you can grow your expertise while working with talented professionals across departments. The company values building connections and fostering an inclusive environment where diverse perspectives are welcomed. As part of their remote-first culture, you'll have the flexibility to work from anywhere in the UK while contributing to a product that helps organizations manage their IT infrastructure more effectively.