IT Support Analyst (Software Asset Management)

A leading technology company specializing in wireless technology and semiconductor development.
Backend
Entry-Level Software Engineer
In-Person
2+ years of experience
Enterprise SaaS

Description For IT Support Analyst (Software Asset Management)

Qualcomm India Private Limited is seeking an IT Support Analyst specializing in Software Asset Management to join their dynamic team in Hyderabad. This role is crucial in managing and maintaining the lifecycle of licensed software for Qualcomm employees worldwide.

The position involves working with enterprise-level software asset management tools like ServiceNow and Flexera to maintain software assets, fulfill software requests, and ensure license compliance across the organization. You'll be responsible for engaging with software vendors, processing maintenance renewals, and supporting global operations in a 24/5 shift pattern.

As an ideal candidate, you'll bring 2 years of experience in Software Asset Management Services, strong technical skills including database management and Excel proficiency, and excellent communication abilities. You'll work in a collaborative environment where you'll interact with various stakeholders to manage software assets effectively.

Qualcomm offers a comprehensive benefits package including world-class health coverage, financial planning programs, mental health support, and continuous learning opportunities. You'll have access to mentorship programs and tuition reimbursement to support your professional growth.

This role offers an excellent opportunity to work with a leading technology company while developing expertise in software asset management and compliance. You'll be part of a global team that supports Qualcomm's technology innovation through effective software resource management.

Last updated a day ago

Responsibilities For IT Support Analyst (Software Asset Management)

  • Facilitate software support and upgrade needs
  • Maintain software assets in Service Now/Flexera tool
  • Fulfill standard catalog software requests
  • Create, update, issue and reclaim software licenses
  • Engage with software vendors for quotes and license management
  • Support Qualcomm Global needs in 24/5 shifts
  • Troubleshoot software related issues
  • Process maintenance for volume licenses
  • Ensure compliance with software licensing terms
  • Create Software Usage reports
  • Participate in software publisher audits

Requirements For IT Support Analyst (Software Asset Management)

  • Minimum 2 years of experience in Software Asset Management Services
  • Excel spreadsheets skills, database management experience
  • Excellent interpersonal and communication skills
  • Working knowledge of SAM Tools (Flexera One, ServiceNow)
  • Software licensing knowledge
  • Ability to multi-task and adapt to change
  • Strong communication skills
  • High School Diploma or equivalent

Benefits For IT Support Analyst (Software Asset Management)

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
Education Budget
  • World-class health coverage
  • Financial planning programs
  • Mental health support
  • Wellbeing programs
  • Continuous learning and development programs
  • Tuition reimbursement
  • Mentorship opportunities

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