Senior Lead, Engineering Operations - Heroku

Salesforce is seeking a Senior Lead of Engineering Operations for Heroku to drive efficiency, quality, and operational excellence across the engineering organization. This role is crucial in optimizing engineering processes, improving delivery cadence, and driving quality initiatives across multiple teams. The position involves close collaboration with engineering, product management, operations, and external vendors to streamline workflows and enhance system reliability.

As a Technical Program Manager (TPM) at Salesforce, you'll lead large-scale, cross-functional initiatives within Technology & Products organizations. You'll work directly under the Head of Engineering to support strategic alignment, improve execution discipline, and strengthen partnerships with external vendors and service providers. While this is an individual contributor role, it demands strong ownership, accountability, and dedication to continuous improvement.

The ideal candidate should be comfortable wearing multiple hats, building relationships, and thriving in an energizing environment. You'll need to balance tactical and strategic thinking while maintaining outstanding executive presence. The role requires a service-oriented mindset with a focus on customer needs and appreciation for transparent information flow.

This position offers an opportunity to make a significant impact on Heroku's engineering operations, working with cutting-edge technology in a dynamic environment. You'll be instrumental in shaping how engineering teams deliver high-quality software while maintaining strong alignment with business goals. The role combines technical leadership with program management, making it ideal for someone who enjoys both technical depth and organizational leadership.