Senior Technical Support Engineer

Salesforce is seeking a Senior Technical Support Engineer for their Signature Success Plan team, which is designed for enterprise customers using Salesforce products and services. This role is part of the highest-tier support offering, providing advanced technical support and proactive services. The position requires expertise in either web technologies or server-side technologies, supporting critical enterprise systems.

The ideal candidate will investigate system issues, provide technical guidance, assist with performance problems, and investigate alerts from proactive services. They will work closely with Customer Success Managers on critical issues and coordinate with the development team when needed. The role involves shift work during weekdays from 8:00-21:00 with occasional holiday shifts (with compensatory time off).

The position demands continuous learning of evolving Salesforce products and related technologies, with opportunities to share knowledge among team members. Successful candidates typically come from backgrounds in technical support, IT consulting, system engineering, presales, or database administration.

This is an excellent opportunity for experienced technical professionals who want to work with enterprise-level CRM solutions and make a significant impact on customer success. The role offers a blend of technical challenge and customer interaction, requiring both deep technical knowledge and strong communication skills.