Solution Engineer
Description For Solution Engineer
Salesforce is seeking a Solution Engineer to play a crucial role in their sales cycle. This position, also known as a Presales Consultant or Sales Engineer, involves delivering thought leadership and creating solutions to enhance customer experience. The role combines technical expertise with sales skills, requiring the ability to present product offerings, address objections, and build confidence in Salesforce's technology infrastructure. As a trusted advisor, you'll work closely with the sales team to understand customer needs, particularly in the customer service domain, and demonstrate how Salesforce's solutions can address unique business challenges. The position offers opportunities for growth through internal training programs and mentorship initiatives. Salesforce emphasizes their commitment to equality, offering inclusive benefits and maintaining a workforce that reflects society. The ideal candidate will have a background in solution engineering or consultancy, strong communication skills, and the ability to translate complex technical concepts into compelling business solutions. Knowledge of Service Cloud and customer service domain is particularly valuable.
Responsibilities For Solution Engineer
- Coordinate and lead the entire solution cycle through close collaboration with other teams
- Understand customer's needs and establish Salesforce's product as the best solution
- Convey deep understanding of client's industry and technology
- Develop and deliver innovative custom solutions and customized demos
- Participate in product, sales, and procedural training and certifications
- Attain quarterly and annual objectives
- Respond efficiently to RFPs
- Lead the technical side of the sales cycle
Requirements For Solution Engineer
- Track record of solution engineering, consultancy, delivery, or training success
- Proven oral, written, presentation, and interpersonal communication skills
- Proven time management skills in a dynamic team environment
- Ability to work as part of a team
- Inquisitive, practical, and passionate about technology
- Good at searching out information and experimenting
- Good at explaining ideas and finding ways to keep people's attention
- Fluency in English and Italian
Benefits For Solution Engineer
- Equal Employment Opportunity
- Inclusive benefits
- Employee resource groups
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