Senior Customer Reliability Engineer

Sysdig is seeking a Senior Customer Reliability Engineer to join their team in Japan. This role involves supporting and resolving technical issues for high-value customers in the cloud security space. The ideal candidate will have at least five years of experience in technical support for enterprises, knowledge of cloud infrastructures and container technologies, and fluency in both Japanese and English.

Key responsibilities include:

• Providing incident management and customer problem resolution
• Debugging complex problems and collaborating with Engineering
• Developing internal and customer-facing knowledge and documentation

Required skills:

• Experience with cloud platforms (AWS, Google Cloud, Azure)
• Hands-on Linux experience
• Knowledge of container technologies (Docker, Kubernetes, Openshift)
• Familiarity with infrastructure as code tools (Terraform, AWS CloudFormation)
• Scripting skills (Bash/Shell/Python)

Sysdig offers a great compensation package, including equity opportunities, flexible work arrangements, and a focus on employee well-being. The company values diversity and encourages applications from all backgrounds.

Join Sysdig to be part of a fast-growing startup with a large enterprise customer base, working on the cutting edge of cloud security technology.