Delivering Results (Answer)

In this video, the speaker describes a situation where they had to implement a new process quickly to improve internal communication and efficiency. Here are the key takeaways in 3 bullet points:

• Identified a Problem: The speaker's team was facing issues due to multiple channels for internal stakeholders to submit escalations. This created confusion and made it difficult to track issues.
• Implemented a Solution: The speaker quickly developed a plan to create a single point of entry ([email address removed]) for all escalations. This streamlined the process and ensured that issues were not falling through the cracks.
• Achieved Results: The new process was successfully launched within a tight deadline. While there was some initial resistance from some stakeholders, the speaker was able to address concerns and ultimately achieve nearly 100% compliance.

Overall, the speaker's experience highlights the importance of being adaptable and resourceful in a fast-paced work environment. It also demonstrates the value of clear communication and collaboration in achieving successful outcomes.

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