Overcoming An Unanticipated Obstacle (Evaluation)

This video provides feedback on an individual's response to a behavioral interview question: "Tell me about a time when you had to overcome significant unanticipated obstacles to achieve a key goal."

• Strengths: The interviewee effectively described a challenging situation where they had to implement a new system for measuring customer satisfaction (CSAT). They acknowledged the obstacles they faced, including resistance from their team and technical limitations. They also highlighted their proactive approach in finding interim solutions (using a manual Google Form) while working towards a long-term solution (automated surveys).

• Areas for Improvement:

  • Communication and Leadership: The interviewee's description of overcoming resistance from their team could be refined. Instead of emphasizing their authority, they could focus on building consensus, explaining the benefits of the new system, and gaining their team's buy-in through clear communication and collaboration.
  • Proactive Communication with Leadership: The interviewee mentioned that the initial drop in CSAT scores caused some concern from leadership. They could have strengthened their response by emphasizing their proactive communication with leadership, explaining the anticipated dip in scores due to the more accurate measurement method and outlining the steps they were taking to address the underlying issues.
  • Focus on Positive Outcomes: The interviewee could have further emphasized the positive outcomes of their actions, such as increased customer satisfaction in the long run and improved customer relationships.

• Overall: The interviewee provided a solid foundation for their response. By incorporating the feedback and refining their delivery, they can significantly enhance their ability to effectively communicate their accomplishments and demonstrate their leadership and problem-solving skills in a job interview setting.

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