Stakeholder Management (Answer)

This video segment focuses on the interviewee's approach to stakeholder management.

• Experience: The interviewee highlights their experience managing global and cross-functional teams, emphasizing their ability to navigate complex situations with multiple stakeholders.
• Example: Prioritizing Customer Support: The interviewee describes a specific example at Tableau where they led an initiative to change the customer support prioritization system. This involved gathering input from various stakeholders (sales, support, finance) and addressing their concerns.
• Challenges: The interviewee acknowledges the challenges of balancing the needs of different stakeholders, particularly the conflict between prioritizing high-value enterprise customers and maintaining support for smaller businesses.
• Strategies: To address these challenges, the interviewee emphasizes the importance of:
  • Understanding the goals and priorities of each stakeholder.
  • Using data and facts to support decisions.
  • Building consensus through clear communication and collaboration.
  • Seeking support from key leaders (e.g., the Chief Revenue Officer) to help address resistance from certain stakeholders.
• Key Takeaway: Effective stakeholder management requires strong communication, active listening, and the ability to navigate conflicting priorities while maintaining a focus on overall business objectives.

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