Stakeholder Management (Evaluation)

This video provides feedback on an individual's response to a stakeholder management interview question.

• Strengths:

  • The interviewee demonstrated strong stakeholder management skills by describing a real-world scenario involving cross-functional collaboration (sales, engineering, finance).
  • They effectively communicated their ability to navigate conflicting priorities and build consensus among different stakeholders.
  • They highlighted their experience working with senior leaders and understanding organizational goals (OKRs).
  • They acknowledged the potential trade-offs and the importance of balancing the needs of different customer segments.

• Areas for Improvement:

  • Quantify Impact: The interviewee could have further strengthened their response by quantifying the impact of their actions. For example, they could have mentioned specific data points such as increased customer retention rates or improved customer satisfaction scores.
  • Highlight Unexpected Benefits: The interviewee could have mentioned potential unexpected benefits of the new prioritization system, such as an increase in premium service subscriptions.
  • Address Potential Concerns: The interviewee could have proactively addressed potential concerns, such as the impact on customer churn for smaller businesses, and explained how these concerns were mitigated.

Overall, the interviewee provided a solid response that effectively demonstrated their stakeholder management skills. By incorporating the suggested improvements, they can further enhance their response and make it even more impactful.

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