Tell Me About A Time You Exceeded Expectations (Evaluation)

This video segment provides feedback on an individual's response to a behavioral interview question.

• Strengths:

  • The interviewee provided a concise and impactful example of exceeding expectations in a previous role.
  • They effectively described how they leveraged a unique opportunity (increased gas rebate) and identified key levers for success, such as warehouse training and targeted marketing.
  • They highlighted the significant impact of their efforts, achieving a threefold increase in card acquisitions.

• Areas for Improvement:

  • Quantify Impact Further: While the interviewee mentioned a threefold increase in acquisitions, they could have further quantified their impact by mentioning specific revenue figures or the financial value of the increased customer base.
  • Highlight Leadership and Collaboration: The interviewee could have further emphasized their leadership and collaboration skills by describing how they:
    • Overcame internal resistance: They could have elaborated on how they addressed the concerns of the consumer card division and gained their buy-in.
    • Built consensus with stakeholders: They could have described their approach to gaining buy-in from Costco on marketing initiatives.
  • Expand on Long-Term Impact: The interviewee could have further discussed the long-term impact of their work, such as the development of a standardized process for acquiring new business customers, its adoption by other teams within the organization, or its contribution to the company's overall financial success.

• Overall: The interviewee provided a good foundation for their response. By incorporating the suggested improvements, they can further enhance their ability to effectively communicate their accomplishments and demonstrate their leadership, problem-solving, and results-oriented approach in a job interview setting.

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