Field Service Engineer, Boston
Description For Field Service Engineer, Boston
10x Genomics is seeking a Field Service Engineer in Boston to perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment. This role requires effective use of test equipment and tools, documentation skills, and the ability to serve as a regional subject matter expert. The ideal candidate will have a Bachelor's degree in Biomedical Engineering/Technology with 4+ years of experience or equivalent military training with 7+ years of experience. Key responsibilities include troubleshooting complex issues, performing advanced repairs, providing training to other team members, and supporting upgrade activities. The position offers a salary range of $110,700 - $135,300 USD, along with equity grants, comprehensive health and retirement benefits, and an annual bonus program. 10x Genomics is committed to accelerating our understanding of biology and enabling scientific breakthroughs that have the potential to change the world. Join a dynamic team that values innovation, inclusivity, and making a 10x difference in the life sciences industry.
Responsibilities For Field Service Engineer, Boston
- Test, troubleshoot and advise others in the repair of analytical laboratory instruments to the Field Replaceable Unit (FRU) level
- Analyze complex situations and apply independent judgment when accessing problems
- Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues
- Assemble and disassemble analytical laboratory instruments
- Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
- Perform advanced electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment
- Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments
- Support upgrade release activities including calibration and configuration of analytical laboratory instruments
- Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures
Requirements For Field Service Engineer, Boston
- Bachelors degree in Biomedical Engineering / Technology and 4+ years of experience with the service and repair of analytical laboratory instruments
- Or completion of the DoD Biomedical Technician course and 7+ years of experience as a service engineer with a minimum of 4+ years of experience with the service and repair of analytical laboratory instruments
Benefits For Field Service Engineer, Boston
- Comprehensive health and retirement benefit programs
- Equity grants
- Annual bonus program
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