Senior Field Service Engineer

10x Genomics develops tools and technologies that enable scientists to advance research in cancer, immunology, and neuroscience through biological discoveries.
$110,700 - $135,300
Senior Software Engineer
Remote
4+ years of experience
Biotech · Healthcare

Description For Senior Field Service Engineer

10x Genomics is at the forefront of advancing biological research through innovative tools and technologies. As a Senior Field Service Engineer, you'll play a crucial role in maintaining and supporting analytical laboratory instruments that enable groundbreaking discoveries in cancer, immunology, and neuroscience. This position combines technical expertise with leadership responsibilities, where you'll not only perform complex repairs and maintenance but also serve as a subject matter expert and mentor to other team members.

The role offers an exciting opportunity to work with cutting-edge laboratory equipment while contributing to scientific breakthroughs. You'll be responsible for complex service tasks, instrument configurations, and providing technical leadership in the field. The position requires a strong background in biomedical engineering or technology, with hands-on experience in servicing analytical instruments.

Working at 10x Genomics means joining a company committed to accelerating biological understanding and potentially changing the world. The company fosters an inclusive and dynamic environment where employees are encouraged to pursue new ideas and perform at their best. The comprehensive compensation package includes competitive base pay, equity grants, health benefits, and an annual bonus program.

This role is ideal for someone who combines technical expertise with leadership abilities, enjoys problem-solving complex issues, and wants to contribute to advancing scientific research. The position offers both technical challenges and professional growth opportunities while working with a team dedicated to making a difference in the life sciences industry.

Last updated a month ago

Responsibilities For Senior Field Service Engineer

  • Test, troubleshoot and repair analytical laboratory instruments
  • Analyze complex situations and apply independent judgment
  • Assemble and disassemble analytical laboratory instruments
  • Support Pre-staging of instruments
  • Perform advanced electronic, mechanical, pneumatic repairs
  • Provide field-based training for Field Service Engineers
  • Support upgrade release activities
  • Monitor and maintain personal inventory levels
  • Serve as regional subject matter expert
  • Provide oversight and direction to team members

Requirements For Senior Field Service Engineer

  • Bachelor's degree in Biomedical Engineering/Technology and 4+ years experience with analytical laboratory instruments
  • Or DoD Biomedical Technician course and 7+ years service engineer experience
  • Advanced knowledge of Microsoft application suite
  • Excellent communications and interpersonal skills
  • Demonstrated leadership skills
  • Strong time management skills
  • Detail and action oriented
  • Understanding of Customer Experience factors

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