Application Support Engineer

A global technology company focused on crafting cutting-edge technologies that revolutionize industries through product development.
Backend
Entry-Level Software Engineer
Remote
Enterprise SaaS

Description For Application Support Engineer

3Pillar Global is seeking an Application Support Engineer to join their dynamic team focused on revolutionizing industries through cutting-edge technology solutions. This role combines technical expertise with customer service, requiring strong problem-solving abilities and technical knowledge.

As an L2 Support Engineer, you'll be responsible for handling complex technical issues, performing system maintenance, and ensuring smooth application performance. You'll work with various teams to troubleshoot and resolve software issues, while documenting processes and solutions for future reference.

The ideal candidate will have a strong foundation in programming languages like Java and Python, combined with knowledge of operating systems, databases, and network infrastructure. You'll be part of a global team, working in a flexible environment that promotes work-life balance and professional growth.

3Pillar Global offers an inclusive work culture with a focus on employee well-being, including mental health support, fitness programs, and generous time off. The company's remote-first approach provides flexibility in work location, while still maintaining strong team collaboration across global offices.

This role offers excellent opportunities for career advancement across different projects, offerings, and industries. You'll be part of a company that values diversity and open collaboration, working on projects that span various sectors including urban living, enterprise solutions, and healthcare innovation.

The position requires strong communication skills as you'll be interacting with end-users and internal stakeholders. You'll have access to advanced tools and resources to effectively diagnose and resolve technical issues, making a real impact on business operations.

Join 3Pillar Global to be part of a team that's not just writing code, but creating solutions that make a lasting impression in the market. This role is perfect for someone who combines technical expertise with a passion for problem-solving and a desire to work in a global, collaborative environment.

Last updated 3 minutes ago

Responsibilities For Application Support Engineer

  • Providing technical support for software applications
  • Troubleshooting and resolving software issues
  • Performing system maintenance and updates
  • Coordinating with various teams to identify and address application-related problems
  • Documenting support processes and solutions
  • Monitoring application performance and implementing changes
  • Handling escalated technical issues in L2 support
  • Conducting detailed analysis of software problems
  • Providing advanced support to end-users

Requirements For Application Support Engineer

Java
Python
  • Bachelor's degree in computer science, information technology, or related field, or equivalent work experience
  • Strong problem-solving and analytical skills
  • Familiarity with programming languages such as Java, Python, or similar
  • Understanding of operating systems, databases, and network infrastructure
  • Ability to troubleshoot and resolve technical issues
  • Excellent communication and interpersonal skills
  • Experience with supporting enterprise applications
  • Understanding of application development processes

Benefits For Application Support Engineer

  • Flexible work environment
  • Global team collaboration
  • Wellness programs
  • Fitness offerings
  • Mental health plans
  • Generous time off
  • Career growth opportunities

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