Expert Support Engineer / Product Specialist : Hadoop SME

Acceldata is revolutionizing data observability for enterprises, offering tailored solutions for managing and observing data. As a Product Specialist, you'll play a crucial role in resolving complex customer challenges across various data integrations, including Data Catalogs, Databases, Data Lakes/Lakehouses, Orchestration, SQL Query and Analytics Engines, Security, Streaming, Data Warehouses, and Business Intelligence platforms. You'll focus on delivering faster resolutions and ensuring seamless data operations, enabling customers to monitor, predict, and optimize their data systems for impactful business outcomes.

The ideal candidate should have 10+ years of experience in customer-facing support, post-sales, technical architecture, or consulting roles, with a focus on Cloud Native and Data Lakes. Proficiency in cloud platforms (AWS, GCP, Azure), Kubernetes, Docker, and various Hadoop components is required. You'll need excellent communication skills and the ability to handle pressure while demonstrating empathy for customer situations.

Working at Acceldata, you'll collaborate with innovative minds in data observability, solve complex technical problems, and gain invaluable experience in managing distributed, scalable environments. You'll be responsible for ensuring seamless support operations for Gold and Enterprise customers, providing proactive solutions that empower organizations to maximize their data infrastructure.

This role offers the opportunity to work with cutting-edge data solutions in a fast-paced, dynamic environment, making a lasting impact on customer success and Acceldata's evolution in data observability.