DXP Support Engineer
Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
San José Province, San José, Costa Rica
Backend
Mid-Level Software Engineer
Remote
1,000 - 5,000 Employees
3+ years of experience
Enterprise SaaS
Description For DXP Support Engineer
Acquia is seeking a DXP Support Engineer to join their team. This role is perfect for someone passionate about web technologies, open-source, and helping others. As a DXP Support Engineer, you'll be assisting customers with data and product interface challenges, providing world-class support, and maintaining a deep understanding of Acquia's product architecture.
Key responsibilities include:
- Resolving customer issues related to data and product interfaces
- Creating and updating knowledge base articles and troubleshooting guides
- Maintaining expertise in product architecture and functionality
- Developing leadership skills through curiosity and ownership of issues
Requirements:
- Minimum 3 years experience in technical support or similar role
- Strong understanding of LAMP stack and command line/bash
- Experience in site development, PHP, and Drupal 7/10
- Excellent communication skills, both written and verbal
- Strong analytical and problem-solving abilities
- Familiarity with support ticketing systems and CRM software
- Bachelor's degree preferred in Computer Science, IT, or related field
Acquia offers a collaborative work environment, opportunities for growth, and the chance to work with cutting-edge cloud technologies. They value teamwork, integrity, and courage in their employees.
Join Acquia and be part of a global company building for the future of digital experiences!
Last updated a month ago
Responsibilities For DXP Support Engineer
- Assisting customers by addressing and resolving their data and/or product interface challenges
- Using problem-solving, critical thinking, and multitasking skills to provide a world-class support experience
- Creating and updating team Knowledge-Base articles, Troubleshooting Guides, FAQ's, and other support-related collateral
- Maintaining a detailed understanding of product architecture, technical components, and application functionality
- Developing leadership skills through curiosity, ownership of issues, mentoring, and courage to challenge the status quo
Requirements For DXP Support Engineer
PHP
Linux
MySQL
- Minimum of 3 years in a technical support organization or similar
- Clear understanding of the LAMP stack and comfortable using the command line / bash
- Experience in site development, PHP development, and/or demonstrable Drupal 7/10 skills
- Strong ability to convey information clearly, both written and verbal, to a variety of audiences
- Ability and desire to form strong relationships with customers, teammates, and coworkers
- Strong analytical and problem-solving skills, with a customer-centric approach
- Familiarity with support ticketing systems, CRM software, and other relevant tools
- Bachelor's degree preferred, ideally in Computer Science, Information Technology or Systems, or a related field
Benefits For DXP Support Engineer
- Opportunities for growth and learning
- Collaborative work environment
- Chance to work with cutting-edge cloud technologies
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