DXP Support Engineer
Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
San José Province, San José, Costa Rica
Backend
Mid-Level Software Engineer
Remote
1,000 - 5,000 Employees
3+ years of experience
Enterprise SaaS
Description For DXP Support Engineer
Acquia is seeking a DXP Support Engineer to join their team. This role is perfect for someone passionate about web technologies, open-source, and helping others. As a DXP Support Engineer, you'll be assisting customers with data and product interface challenges, providing world-class support, and maintaining a deep understanding of Acquia's product architecture.
Key responsibilities include:
- Resolving customer issues related to data and product interfaces
- Creating and updating knowledge base articles and troubleshooting guides
- Maintaining expertise in product architecture and functionality
- Developing leadership skills through curiosity and ownership of issues
Requirements:
- Minimum 3 years experience in technical support or similar role
- Strong understanding of LAMP stack and command line/bash
- Experience in site development, PHP, and Drupal 7/10
- Excellent communication skills, both written and verbal
- Strong analytical and problem-solving abilities
- Familiarity with support ticketing systems and CRM software
- Bachelor's degree preferred in Computer Science, IT, or related field
Acquia offers a collaborative work environment, opportunities for growth, and the chance to work with cutting-edge cloud technologies. Join a tight-knit team solving sophisticated challenges in cloud technology and digital experiences.
Acquia is an equal opportunity employer committed to diversity and inclusion.
Last updated 2 months ago
Responsibilities For DXP Support Engineer
- Assisting customers with data and product interface challenges
- Providing world-class support experience
- Creating and updating knowledge base articles and troubleshooting guides
- Maintaining understanding of product architecture and functionality
- Developing leadership skills through curiosity and ownership of issues
Requirements For DXP Support Engineer
PHP
Linux
MySQL
- Minimum of 3 years in technical support or similar role
- Clear understanding of LAMP stack
- Comfortable using command line / bash
- Experience in site development, PHP development, and Drupal 7/10 skills
- Strong communication skills
- Strong analytical and problem-solving skills
- Familiarity with support ticketing systems and CRM software
- Bachelor's degree preferred in Computer Science, IT, or related field
Benefits For DXP Support Engineer
- Opportunities for growth and learning
- Collaborative work environment
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