DXP Support Engineer

Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

As a DXP Support Engineer at Acquia, you'll be part of a global team dedicated to providing world-class support for our customers. Your role will involve:

• Assisting customers by addressing and resolving their data and/or product interface challenges
• Using your problem-solving, critical thinking, and multitasking skills to provide a world-class support experience
• Creating and updating team Knowledge-Base articles, Troubleshooting Guides, FAQ's, and other support-related collateral
• Maintaining a detailed understanding of our product architecture, technical components, and application functionality
• Developing leadership skills through your curiosity, ownership of issues, mentoring, and courage to challenge the status quo

You'll be working with a tight-knit team in a fun environment that offers opportunities for constant learning and growth. Acquia is looking for engineers, not just phone operators, so you'll have the chance to solve sophisticated challenges involving cloud technology.

Requirements for this role include:

• Minimum of 3 years in a technical support organization or similar
• Clear understanding of the LAMP stack and comfort using the command line / bash
• Strong communication skills, both written and verbal
• Strong analytical and problem-solving skills with a customer-centric approach
• Familiarity with support ticketing systems, CRM software, and other relevant tools
• Bachelor's degree preferred, ideally in Computer Science, Information Technology or Systems, or a related field

Experience in site development, PHP development, and/or demonstrable Drupal 7/10 skills is a plus. Exposure to SaaS products, cloud technologies, and technical troubleshooting is also beneficial.

Join Acquia and be part of a company that's building for the future, with employees located in more than 30 countries. Apply now to become part of our global team!