DXP Support Engineer (Drupal, PHP)

Acquia is seeking a DXP Support Engineer with a passion for web, open-source, and helping others. The ideal candidate will have a strong understanding of the LAMP stack, experience with Drupal, and excellent problem-solving skills.

As a DXP Support Engineer, you will:

• Assist customers by addressing and resolving data and product interface challenges
• Provide world-class support using problem-solving, critical thinking, and multitasking skills
• Create and update Knowledge-Base articles, Troubleshooting Guides, and FAQs
• Maintain a detailed understanding of product architecture and functionality
• Develop leadership skills through curiosity, ownership of issues, and mentoring

Requirements:

• Bachelor's degree preferred (Computer Science, IT, or related field)
• Minimum 3 years in technical support or similar role
• Experience with SaaS products and cloud technologies
• Strong command of LAMP stack and command line/bash
• Drupal 7/10 skills and PHP development experience is a plus
• Excellent communication skills (written and verbal)
• Strong interpersonal skills and customer-centric approach
• Familiarity with support ticketing systems and CRM software

Acquia offers a fun work environment, opportunities for growth, and a strong focus on work-life balance. Benefits include competitive healthcare coverage, wellness programs, flexible time off, parental leave, and recognition programs.

Join Acquia's Support team to solve sophisticated challenges involving cloud technology while constantly learning and growing your technical skills. Apply now to be part of building the future at Acquia!