Technical Support Engineer, Priority Team (German Language)

Acronis, a world leader in cyber protection, is seeking a Technical Support Engineer with German language skills to join their Priority Team in Bratislava, Slovakia. This role is crucial in creating a #CyberFit future by providing expert technical support for Acronis products and services.

As a Technical Support Engineer, you will:

• Troubleshoot complex technical issues involving various software, networking, and hardware environments
• Perform in-depth analysis of customer problems and develop solutions
• Work directly with product and engineering teams
• Mentor junior staff members and review technical evaluations
• Create Knowledge Base articles and best practice guides

The ideal candidate should have:

• Fluency in German and English (Upper Intermediate minimum)
• 2+ years of relevant work experience
• Strong communication skills and customer focus
• Expertise in network troubleshooting (Wireshark, tcpdump, iperf, DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)
• Windows Administration skills
• Experience with Linux administration and virtualization (preferred)
• Familiarity with business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
• Passion for troubleshooting and problem-solving
• Ability to work in a fast-paced environment with attention to detail

Acronis offers a dynamic, global work environment with offices worldwide and over 1800 employees in 50+ countries. The company culture focuses on making a positive impact and values trust, respect, and innovation. As part of the "A-Team," you'll play a vital role in driving the success of Acronis' expanding business in cyber protection.

Join Acronis to be part of a company that's at the forefront of cyber protection technology, serving over 750,000 businesses through 20,000 service providers globally. Apply now to contribute to a #CyberFit future and grow your career in a rapidly evolving industry.