Tier 3 QA Engineer
Description For Tier 3 QA Engineer
Acronis, a world leader in cyber protection, is seeking a Tier 3 QA Engineer to join their mission in creating a #CyberFit future. This role involves verifying product functionality based on customer reports, designing test scenarios, running tests, creating environments, analyzing results, and preparing defect reports for the development/product team. The position also includes participation in pre-release testing and internal user acceptance testing.
Key responsibilities include:
- Analyzing customer issues and investigating root causes
- Identifying test conditions and designing test cases
- Maintaining and designing complex test environments
- Executing test cases according to described scenarios
- Working with logs and diagnostic information
- Analyzing test results and preparing reports
- Logging and documenting bugs in Jira
- Participating in building virtual testing frameworks
- Executing exploratory testing and User Acceptance Testing (UAT)
- Collaborating with R&D, Support, Product, and other departments
The ideal candidate should have:
- Bachelor's degree in Computer Science or Engineering
- 2+ years of experience as a QA Tester (Manual), System Administrator, or related field
- Pre-Intermediate level of English or higher
- Familiarity with virtualization systems (VMWare ESXi, MS Hyper-V, oVirt, KVM)
- Strong skills in Windows/Linux system operations
- Knowledge of various operating systems
- Experience with GUI and CLI
- Experience in testing or support of endpoint security solutions
- Strong analytical and problem-solving skills
- Attention to detail and time-management skills
Additional valuable skills include MacOS experience, cybersecurity analyst skills, and scripting abilities (JavaScript, Python, PowerShell, etc.).
Acronis offers a dynamic, global environment with offices worldwide and over 1800 employees in 50+ countries. The company culture focuses on making a positive impact and values mutual trust, respect, and the belief in contributing to the world every day. Join the "A-Team" and be part of an innovative and expanding business that protects over 750,000 businesses worldwide.
Responsibilities For Tier 3 QA Engineer
- Analyze Customers' issues, investigate root causes
- Identify test conditions, design test cases, plan testing activities
- Maintain and design complex test environments required for tests execution
- Execute test cases according to the described scenarios (Customer cases)
- Work with logs & diagnostic information using appropriate techniques & tools
- Analyze test results, logs & prepare reports to the development teams
- Log & document bugs in the tracking system (Jira), verify bugs
- Participate in building of virtual testing framework
- Execute exploratory testing & User Acceptance Testing (UAT)
- Collect comprehensive & relevant data for bug investigation
- Work with R&D, Support, Product, and other departments on technical questions & user scenarios
Requirements For Tier 3 QA Engineer
- Bachelor's degree in Computer Science or Engineering
- 2+ years of experience as a QA Tester (Manual) or System Administrator or in a related field
- Pre-Intermediate level of English (ability to read documentation & write simple texts) or higher
- Familiarity with any Virtualization system (VMWare ESXi, MS Hyper-V, oVirt, KVM)
- Strong skills of basic Windows/Linux system operations, including software installation, network configuration, general troubleshooting
- Knowledge of various operating systems: MS Windows (including corporate versions) and Linux distributions
- Hands-on experience with GUI, and CLI
- Experience in testing or support of endpoint security solutions
- Experience in investigating and troubleshooting performance related incidents with built-in and 3rd-party tools
- Understanding of User Experience
- Understanding of common software failures & faults
- Attention to details
- Strong analytical & problem solving skills
- Time-management skills (SLA)
- Strong multitasking
- Ability to work autonomously & in a team
