Product Manager

Adobe is seeking a Product Manager to join our team focused on enriching human-to-human support experiences for Adobe customers. This role sits at the intersection of customer success and product development, working to transform how Adobe's support and sales representatives interact with customers across all channels. The ideal candidate will drive innovation in our assisted sales and support platforms, leveraging customer insights and data to create exceptional experiences.

The role involves close collaboration with support and sales teams to understand their challenges, defining product strategy for omnichannel conversations, and leading experimentation efforts to validate new solutions. You'll work directly with IT partners to implement improvements to our CRM and customer experience platforms while maintaining a strong focus on both agent and customer needs.

This is an excellent opportunity for a product leader who is passionate about customer success and has experience launching large-scale internal tools. You'll have the chance to impact how millions of Adobe customers receive support and guidance, ultimately contributing to Adobe's mission of changing the world through digital experiences.

The position offers competitive compensation ranging from $102,000 to $197,200 annually, varying by geographic location. Adobe provides a comprehensive benefits package and values diversity, ensuring equal opportunity for all qualified candidates. Join a company that empowers creativity and innovation while building tools that transform how companies interact with customers across every screen.