Senior Customer Success Engineer

Adobe is seeking a Senior Customer Success Engineer to join their Mobile Team and make a significant impact on how enterprise customers experience and succeed with their tools. This role combines deep technical expertise with customer-facing responsibilities, focusing on Adobe Marketing Solutions such as Adobe Journey Optimizer (AJO), Adobe Target, and Customer Journey Analytics (CJA).

The ideal candidate will be passionate about solving technical issues methodically and effectively, with a strong background in mobile development and debugging. You'll work at the intersection of customer success and technical problem-solving, helping enterprise customers achieve their goals while improving their overall experience with Adobe solutions.

Key aspects of the role include technical issue resolution, tool development for diagnostic purposes, direct customer collaboration, and cross-team partnership. You'll be responsible for addressing complex mobile SDK issues, building optimization tools, and ensuring seamless integration of Adobe's solutions.

The position requires a Bachelor's degree in computer science or equivalent experience, with at least 5 years in software development. Strong experience with mobile platforms (iOS, Android, React Native) is essential, along with advanced debugging skills and knowledge of RESTful APIs. The role demands excellent communication skills to explain technical concepts to diverse audiences effectively.

Adobe offers an exceptional work environment, consistently recognized on Best Companies lists. The company provides a unique Check-In approach for ongoing feedback and professional growth, along with comprehensive benefits. The salary range for this position is $133,900 - $242,000 annually, reflecting the cost of labor across several U.S. geographic markets.

This is an excellent opportunity for a technical professional who enjoys solving complex problems while directly impacting customer success. You'll be part of a team passionate about delivering world-class mobile experiences and empowering customers to unlock the full potential of Adobe Marketing Solutions. The role combines technical expertise with customer service, making it ideal for someone who enjoys both technical challenges and helping others succeed.