Sr Application Support Engineer- Customer Success

Adobe is seeking a Senior Application Support Engineer to join their Customer Success team, focusing on the Real-time Customer Data Platform (RT-CDP). This role combines technical expertise with customer-centric problem-solving to support Adobe's mission of transforming the world through digital experiences.

The position requires a seasoned professional with 5+ years of software development experience who can bridge the gap between complex technical systems and customer needs. You'll be working with Adobe's RT-CDP, which enables businesses to unify and activate customer data in real-time across channels for digital marketing at scale.

As a Senior Application Support Engineer, you'll dive deep into the full-stack complexity of RT-CDP business flows, addressing customer issues while building proactive solutions to prevent future support needs. Your responsibilities will span from technical troubleshooting to developing internal tools, requiring expertise in languages like JavaScript, Java, and Python, along with strong knowledge of APIs, cloud platforms, and monitoring tools.

The ideal candidate will possess excellent communication skills to translate technical concepts for various audiences, strong analytical abilities for complex problem-solving, and experience with both frontend and backend technologies. You'll work closely with engineering teams, product management, and customer support to drive resolution of complex cases while contributing to product improvements.

Adobe offers a competitive compensation package, including a salary range of $153,600 - $286,600 annually, potential equity awards, and opportunities for professional growth in a company that values innovation and creativity. You'll be part of a team that's passionate about empowering people and businesses to create exceptional digital experiences, making a real impact on how companies interact with customers across every screen.

This role is based in San Jose, California, where you'll collaborate with talented professionals in Adobe's dynamic work environment. The position offers the opportunity to work with cutting-edge technology while developing solutions that directly impact Adobe's enterprise customers' success.