Technical Program Manager, Customer Engineering

Adobe is seeking a Technical Program Manager for Customer Engineering to lead the crucial partnership between the Support team and Product Engineering for Adobe Experience Platform (AEP). This strategic role combines technical leadership with program management to enhance customer support capabilities and drive operational excellence.

The position requires a unique blend of technical expertise and leadership skills, focusing on optimizing the interaction between support and engineering teams while developing scalable solutions. The role holder will be responsible for managing service level targets, developing troubleshooting tools, and implementing strategies to reduce engineering dependencies for non-product defects.

As a Technical Program Manager, you'll lead the Promote to Engineering (P2E) flow, conduct quarterly accountability reviews, and drive the development of support tools and automation initiatives. This role is perfect for someone who combines strong technical abilities with excellent communication skills and can influence across departments.

The ideal candidate brings proven customer engineering experience, strong technical skills including JavaScript and SQL, and the ability to lead complex initiatives. They should be passionate about improving support processes and capable of building relationships across technical teams. This role offers competitive compensation ($133,900 - $242,000 annually) and the opportunity to work at a company recognized for its outstanding work environment.

This position represents a unique opportunity to impact Adobe's customer support infrastructure while working with cutting-edge technology in a collaborative environment. The role offers significant growth potential and the chance to influence the direction of customer engineering solutions at a global level.