Technical Support Engineer

Aera Technology, a pioneering force in Decision Intelligence, is seeking a Technical Support Engineer to join their growing team. As a Series C startup headquartered in Mountain View, California, Aera Technology has developed the Aera Decision Cloud™, an AI decision automation platform that's transforming how major brands make decisions.

The role offers a unique opportunity to work with cutting-edge AI technology while serving as a crucial link between customers and technical teams. As a Technical Support Engineer, you'll be responsible for troubleshooting complex technical issues, performing root cause analysis, and ensuring customer satisfaction through effective problem resolution.

The position requires a blend of technical expertise and customer service skills, making it ideal for someone with a technical background looking to move into a customer-facing role. You'll work with SQL, database optimization, Unix systems, and modern technologies like SSO and REST APIs. The role offers exposure to Business Intelligence software and data warehouse concepts, providing excellent growth opportunities in the tech industry.

Working at Aera Technology means joining a global team of over 400 "Aeranauts" across multiple international locations. The company offers comprehensive benefits, including private healthcare, stock options, and professional development opportunities. With a flexible work environment and strong focus on work-life balance, Aera Technology provides an excellent setting for career growth in the expanding field of Decision Intelligence.

This role is particularly suited for candidates based in Mexico, Panama, or Costa Rica who are passionate about technology and customer success. The position offers the opportunity to work with enterprise-level customers while contributing to the development of innovative AI-driven solutions.