Support Engineer

Afresh is revolutionizing the fresh food supply chain with their AI-powered solutions, having helped prevent 34 million pounds of food waste and processed $1.6 billion in produce orders. As a Support Engineer, you'll join their mission to eliminate food waste and make fresh food accessible to all. You'll be the technical backbone of the customer support team, working closely with Customer Success, Product, Marketing, and Engineering teams.

In this role, you'll tackle complex customer inquiries, leveraging your SQL expertise to investigate and troubleshoot issues. You'll help scale the customer support function by developing internal dashboards and defining processes for in-depth investigations. The position offers a unique blend of technical problem-solving and customer interaction, requiring both strong analytical skills and excellent communication abilities.

Founded in 2017, Afresh has raised over $148 million in funding and has published AI research in top journals including ICML. The company offers a supportive, diverse, and inclusive environment where employees can make a real impact on climate change through reducing food waste. Remote work is available across multiple US states, though some roles may require presence in San Francisco.

This role is perfect for someone who combines technical expertise with a passion for customer service and sustainability. You'll be at the forefront of using technology to solve real-world problems in the grocery industry, while helping to build and improve support processes as the company continues to grow. The position offers the opportunity to work with cutting-edge technology while making a tangible impact on food waste reduction and sustainability.