Customer Success Engineer
Description For Customer Success Engineer
Age of Learning, a leading educational technology company, is seeking a Senior Customer Success Engineer to join their Engineering team. This role is crucial in providing high-level technical support and expertise to strategic accounts, serving as a bridge between customer needs and technical solutions.
The position offers an exciting opportunity to work with a company that has impacted over 50 million children worldwide through their educational platforms like ABCmouse.com and Adventure Academy. As a Customer Success Engineer, you'll be at the forefront of ensuring technical excellence in educational technology implementation.
The role combines technical expertise with customer service, requiring someone who can effectively manage complex technical escalations while maintaining smooth communication between various teams. You'll be working with cutting-edge educational technology, handling everything from rostering methods to data integrations and application functionality.
The ideal candidate will bring 5+ years of technical customer support experience, strong SQL knowledge, and a deep understanding of modern web technologies. This position offers the flexibility of remote work with occasional travel for team meetings, making it perfect for someone who values work-life balance.
The compensation package is competitive, ranging from $115,000 to $135,000 USD, complemented by comprehensive benefits including medical coverage, 401(k) with employer match, generous PTO, and flexible work arrangements. The company's commitment to education and technology innovation makes this an ideal role for someone passionate about making a difference in educational technology while growing their technical career.
Working at Age of Learning means joining a company that prioritizes both technical excellence and educational impact. You'll be part of a team that's revolutionizing early education through technology, while enjoying the benefits of a supportive work environment that values work-life balance and professional growth.
Responsibilities For Customer Success Engineer
- Own and drive escalated technical issues to resolution
- Monitor, prioritize, and advocate for escalated JIRA issues
- Coordinate communications on crucial support cases internally
- Improve and refine internal processes
- Maintain deep knowledge of the product ecosystem
- Partner closely with internal teams
- Provide technical support via multiple channels
- Manage hardware, software, and networking technologies
Requirements For Customer Success Engineer
- Minimum 5+ years experience in technical customer support
- Experience with modern web and app development technologies
- Bachelor's degree preferred
- Strong troubleshooting skills and knowledge of SQL
- Understanding of EdTech rostering methods
- Excellent internal communication and collaboration skills
- Self-directed and proactive approach
- Familiarity with ticketing and CRM tools
Benefits For Customer Success Engineer
- 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
- 401(k) program with employer match
- 15 paid vacation days (increases to 20 days on 3rd anniversary)
- 12 observed national paid holidays
- 9 sick days
- 16 paid volunteer hours per year
- Flexible work culture with hybrid or fully remote options
