AHEAD builds platforms for digital business, specializing in cloud infrastructure, automation, analytics, and software delivery to help enterprises achieve digital transformation.

AHEAD is a forward-thinking technology company that builds platforms for digital business transformation. As a Desktop Support Engineer, you'll play a crucial role in maintaining the company's technical infrastructure and providing essential support to end-users. The position offers a competitive salary range of $70,000 - $85,000 and requires 3-5+ years of experience in desktop support.

The role involves being the primary point of contact for technical assistance, managing both in-person and remote support requests. You'll be responsible for troubleshooting various systems including Windows and macOS laptops, Microsoft 365 applications, and cloud-based tools. The position requires strong technical skills in areas such as mobile device management, teleconferencing systems, and basic network infrastructure.

AHEAD emphasizes creating an inclusive culture where diverse perspectives are valued and respected. The company provides comprehensive benefits including medical, dental, and vision insurance, 401(k), paid time off, and parental leave. They also invest in employee growth through access to top-notch technologies in their multi-million-dollar lab and support continued learning through certifications.

The ideal candidate should be a collaborative team player with exceptional analytical and communication skills. You must be comfortable supporting a remote workforce while being based on-site in New York City. The role requires the ability to manage multiple priorities, maintain detailed documentation, and provide professional, customer-focused support.

Working at AHEAD means joining a company that values diversity through initiatives like Moving Women AHEAD and RISE AHEAD. The company's commitment to technological excellence and employee development makes it an ideal place for IT professionals looking to grow their careers in a supportive, innovative environment.

Desktop Support Engineer position at AHEAD providing technical support for end-users, managing IT infrastructure, and maintaining office technology.

Desktop Support Engineer

AHEAD builds platforms for digital business, weaving together advances in cloud infrastructure, automation and analytics, and software delivery to help enterprises deliver on the promise of digital transformation.

AHEAD is seeking a Quality Engineer to join their team. This role focuses on collaborating with cross-functional teams to ensure customer satisfaction for both new and existing products. Key responsibilities include contributing to product design and development, reviewing Engineering Change Orders (ECO), managing risk through Failure Mode & Effects Analysis (FMEA), and analyzing quality data to recommend improvements. The role also involves investigating customer complaints, conducting quality audits, and facilitating continuous improvement through Kaizen events.

Key Responsibilities:
- Collaborate with cross-functional teams to meet customer expectations
- Contribute to design, development, and implementation of new products
- Review and approve Engineering Change Orders (ECO)
- Conduct risk management activities, including FMEA for new products
- Analyze quality data and recommend improvements
- Investigate customer complaints and ensure thorough root cause analysis
- Conduct internal and vendor quality audits
- Facilitate Kaizen events for continuous improvement

Required Skills:
- Knowledge of ISO certifications 9001:2015, 13485:2016, and 14971:2019
- Familiarity with 21 CFR 820 Quality System Regulations for Medical Devices
- Strong organizational and multi-tasking skills
- Ability to interact effectively with vendors, customers, and management
- Background in Manufacturing or Mechanical Engineering is a plus
- Experience with quality tools like APQP, PFMEA, SPC, MSA, PPAP, SRR, and DOE

AHEAD values diversity and provides opportunities for growth through cross-department training, certifications, and access to top-notch technologies. They offer competitive benefits including medical, dental, and vision insurance, 401(k), paid time off, and parental leave.

Quality Engineer role at AHEAD, focusing on product quality assurance, risk management, and continuous improvement in a collaborative environment.

Quality Engineer

AHEAD builds platforms for digital business, weaving together advances in cloud infrastructure, automation and analytics, and software delivery to help enterprises deliver on the promise of digital transformation. As a Pre-Sales Engineer specializing in Red Hat technologies and cloud platforms, you will play a pivotal role in driving our business forward. You will leverage your deep understanding of Red Hat's licensing and subscription models, combined with your experience in AWS and/or Azure, to provide strategic guidance to clients. Your expertise in OpenShift, Ansible, RHEL, and cloud services will be crucial in designing and proposing solutions that meet our customers' technical and business needs.

Key responsibilities include demonstrating in-depth knowledge of Red Hat technologies, providing insights into licensing models, designing and implementing cloud-based solutions, collaborating with sales teams, conducting product demonstrations, engaging with customers, and developing customized solutions. You'll also work closely with internal teams and stay updated on the latest industry developments.

Qualifications include experience in pre-sales or technical consulting, deep understanding of Red Hat's licensing models, hands-on experience with RHEL, OpenShift, and Ansible, strong communication skills, and relevant Red Hat certifications. AHEAD values diversity and offers a range of benefits including medical, dental, and vision insurance, 401(k), paid time off, and parental leave.

Join AHEAD to be part of a company that prioritizes creating a culture of belonging, where all perspectives are valued and heard. AHEAD is an equal opportunity employer committed to diversity and inclusion in the workplace.

Join AHEAD as a Specialty Solutions Engineer specializing in Red Hat technologies and cloud platforms, driving digital transformation for enterprises.

Specialty Solutions Engineer - Digital Solutions (RedHat)

AHEAD builds platforms for digital business, weaving together advances in cloud infrastructure, automation, analytics, and software delivery to help enterprises deliver on the promise of digital transformation.

AHEAD is seeking a Security Specialty Solutions Engineer (SSE) to join their team. This role focuses on security technologies and solutions, with the SSE considered a subject matter expert in this area. Key responsibilities include:

- Designing and architecting complex security solutions
- Working with sales representatives to identify potential security technologies and vendors
- Assisting with diagrams, bill of materials, and proposal content for security sales campaigns
- Defining security strategies and comparing alternative approaches
- Building key relationships with clients and partners
- Sizing and configuring security products
- Participating in the AHEAD Security team and related virtual teams
- Supporting sales teams during engagements
- Presenting and marketing proposed AHEAD security solutions to customers and prospects
- Mentoring entry-level team members

The ideal candidate will have:
- 3-5 years of technical experience with security controls (e.g., Firewalls, IDS/IPS, NTA, NDR, NGAV, EDR, SIEM)
- Experience with SASE vendors (a significant differentiator)
- Familiarity with public cloud providers (AWS, Azure, GCP)
- Strong technical aptitude and ability to grasp new concepts quickly
- Excellent communication and presentation skills
- Relevant certifications such as CISSP, CISA, or Palo Alto Cortex Professional

AHEAD offers a competitive compensation package, including medical, dental, and vision insurance, 401(k), paid time off, and parental leave. The company values diversity and promotes an inclusive work environment.

Join AHEAD to be part of a dynamic team at the forefront of digital transformation and security solutions.

AHEAD seeks a Security Specialty Solutions Engineer to design complex security solutions and drive sales strategies in cloud and digital transformation.

Security - Specialty Solutions Engineer

AHEAD is seeking a Senior Associate Data Engineer to join their dynamic project teams, working both on-site and remotely. This role, internally known as a Sr Associate Technical Consultant, will be responsible for hands-on engineering of Data platforms supporting advanced analytics, data science, and other data engineering initiatives. The ideal candidate will build and support modern data environments in public cloud or multi-cloud enterprise architectures.

Key responsibilities include:
- Building, operationalizing, and monitoring data processing systems
- Creating robust, automated pipelines for data ingestion and processing
- Implementing custom applications using cloud-native tools
- Engineering and supporting various data structures, including SQL and NoSQL databases
- Maintaining ELT processes for data lake loading
- Troubleshooting and resolving challenges
- Collaborating with scrum team members

Qualifications:
- 3+ years of professional technical experience
- 2+ years of hands-on Data Architecture and Data Modelling
- 2+ years building scalable data solutions using Hadoop, Spark, Databricks, Snowflake
- 2+ years of Python programming
- 1+ years of experience in cloud environments (AWS and/or Azure)
- Strong client-facing communication and facilitation skills

Key skills include Python, Cloud, Linux, Windows, NoSQL, Git, ETL/ELT, Spark, Hadoop, Data Warehouse, Data Lake, Data Engineering, Snowflake, SQL/RDBMS, and OLAP.

AHEAD offers a culture of belonging, valuing diversity and empowering employees to drive change. They provide growth opportunities through top-notch technologies, cross-department training, and sponsorship for certifications. Benefits include medical, dental, and vision insurance, 401(k), paid holidays, time off, and parental/caregiver leave.

AHEAD seeks a Senior Associate Data Engineer to build and support modern data platforms for advanced analytics and data science initiatives.

AHEAD Engineering Jobs

AHEAD builds platforms for digital business, specializing in cloud infrastructure, automation, analytics, and software delivery to help enterprises achieve digital transformation.