Desktop Support Engineer

AHEAD is a forward-thinking technology company that builds platforms for digital business transformation. As a Desktop Support Engineer, you'll play a crucial role in maintaining the company's technical infrastructure and providing essential support to end-users. The position offers a competitive salary range of $70,000 - $85,000 and requires 3-5+ years of experience in desktop support.

The role involves being the primary point of contact for technical assistance, managing both in-person and remote support requests. You'll be responsible for troubleshooting various systems including Windows and macOS laptops, Microsoft 365 applications, and cloud-based tools. The position requires strong technical skills in areas such as mobile device management, teleconferencing systems, and basic network infrastructure.

AHEAD emphasizes creating an inclusive culture where diverse perspectives are valued and respected. The company provides comprehensive benefits including medical, dental, and vision insurance, 401(k), paid time off, and parental leave. They also invest in employee growth through access to top-notch technologies in their multi-million-dollar lab and support continued learning through certifications.

The ideal candidate should be a collaborative team player with exceptional analytical and communication skills. You must be comfortable supporting a remote workforce while being based on-site in New York City. The role requires the ability to manage multiple priorities, maintain detailed documentation, and provide professional, customer-focused support.

Working at AHEAD means joining a company that values diversity through initiatives like Moving Women AHEAD and RISE AHEAD. The company's commitment to technological excellence and employee development makes it an ideal place for IT professionals looking to grow their careers in a supportive, innovative environment.