Desktop Support Engineer

AHEAD is a dynamic enterprise technology company that builds platforms for digital business transformation. As a Desktop Support Engineer, you'll be the frontline technical support specialist in their Cincinnati office, managing end-user support for a diverse workforce. The role combines hands-on technical troubleshooting with strong customer service skills, supporting both Windows and macOS environments, cloud applications, and office infrastructure.

The position offers a competitive salary range of $70,000-$80,000 and comes with comprehensive benefits including medical, dental, vision insurance, and 401(k). AHEAD emphasizes professional growth through their multi-million-dollar tech lab and supports continued learning through certifications.

The ideal candidate will have 3-5+ years of desktop support experience, with proficiency in Microsoft 365, various operating systems, and modern IT infrastructure. You'll need strong problem-solving abilities, excellent communication skills, and a customer-focused mindset. This is an in-person role requiring 5 days per week onsite presence.

AHEAD stands out for its commitment to diversity and inclusion, with internal groups like Moving Women AHEAD and RISE AHEAD. They foster a culture of belonging where all perspectives are valued and respected. The company provides opportunities for cross-department training and development, making it an excellent choice for IT professionals looking to grow their careers in a supportive, innovative environment.