Data Engineering Manager, Community Support Platform

Airbnb is a global hospitality platform founded in 2007, connecting hosts offering unique stays with guests across the globe.
$204,000 - $260,000
Data
Staff Software Engineer
Remote
5,000+ Employees
9+ years of experience
AI · Enterprise SaaS

Description For Data Engineering Manager, Community Support Platform

Airbnb is seeking a Data Engineering Manager to lead their Community Support Platform team. This role sits at the intersection of customer support innovation and data engineering excellence. The position involves leading a team that builds and scales data foundations crucial for Airbnb's customer support transformation, including AI-powered assistants and intelligent routing systems.

The role is integral to Airbnb's mission of providing exceptional customer experiences, working with a platform that supports over two million nightly stays. You'll be responsible for managing data engineering projects that power insights for strategic decision-making, product measurement, AI models, and support agent performance evaluation.

As a manager, you'll lead a team of talented data engineers, fostering their growth while ensuring the delivery of high-quality data solutions. The position requires collaboration with product, engineering, analytics, and operations teams to solve complex problems and deliver reliable data foundations.

The ideal candidate brings 9+ years of industry experience in data engineering and 4+ years of team management experience. You should be proficient in data processing technologies, SQL, and ETL schedulers, with a proven track record of driving complex, cross-team projects.

This remote position offers a competitive salary range of $204,000 - $260,000 USD, along with equity and employee travel credits. You'll be part of Airbnb's journey to revolutionize customer support through data-driven innovation and AI integration, making a direct impact on the company's 10-Star customer service vision.

Last updated 18 hours ago

Responsibilities For Data Engineering Manager, Community Support Platform

  • Lead and manage a team driving data engineering projects
  • Collaborate with engineers to plan and deliver high-quality data foundations
  • Collaborate with Product, Analytics, ML, and Operations to define and prioritize data initiatives
  • Streamline team practices and ensure effective prioritization
  • Advocate for best engineering practices
  • Assess system health and data quality
  • Mentor and develop engineers
  • Align team priorities with organizational goals
  • Connect team efforts with broader company initiatives

Requirements For Data Engineering Manager, Community Support Platform

  • 9+ years of industry experience in data engineering and analytics engineering
  • 4+ years of experience in managing and leading data engineering teams
  • Proficiency in data processing technologies, SQL, and ETL schedulers
  • Demonstrated ability to drive complex, cross-team data engineering projects
  • Strong technical and strategic vision
  • Strong product and business sense
  • Excellent communication skills
  • Passion for innovation

Benefits For Data Engineering Manager, Community Support Platform

Equity
  • Employee Travel Credits

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