Airbnb is seeking a Data Engineering Manager to lead their Community Support Platform team. This role sits at the intersection of customer support innovation and data engineering excellence. The position involves leading a team that builds and scales data foundations crucial for Airbnb's customer support transformation, including AI-powered assistants and intelligent routing systems.
The role is integral to Airbnb's mission of providing exceptional customer experiences, working with a platform that supports over two million nightly stays. You'll be responsible for managing data engineering projects that power insights for strategic decision-making, product measurement, AI models, and support agent performance evaluation.
As a manager, you'll lead a team of talented data engineers, fostering their growth while ensuring the delivery of high-quality data solutions. The position requires collaboration with product, engineering, analytics, and operations teams to solve complex problems and deliver reliable data foundations.
The ideal candidate brings 9+ years of industry experience in data engineering and 4+ years of team management experience. You should be proficient in data processing technologies, SQL, and ETL schedulers, with a proven track record of driving complex, cross-team projects.
This remote position offers a competitive salary range of $204,000 - $260,000 USD, along with equity and employee travel credits. You'll be part of Airbnb's journey to revolutionize customer support through data-driven innovation and AI integration, making a direct impact on the company's 10-Star customer service vision.