Data Engineering Manager, Community Support Platform
Description For Data Engineering Manager, Community Support Platform
Airbnb is seeking a Data Engineering Manager to lead their Community Support Platform team. This role sits at the intersection of customer support innovation and data engineering excellence. The position involves leading a team that builds and scales data foundations crucial for Airbnb's customer support transformation, including AI-powered assistants and intelligent routing systems.
The role is integral to Airbnb's mission of providing exceptional customer experiences, working with a platform that supports over two million nightly stays. You'll be responsible for managing data engineering projects that power insights for strategic decision-making, product measurement, AI models, and support agent performance evaluation.
As a manager, you'll lead a team of talented data engineers, fostering their growth while ensuring the delivery of high-quality data solutions. The position requires collaboration with product, engineering, analytics, and operations teams to solve complex problems and deliver reliable data foundations.
The ideal candidate brings 9+ years of industry experience in data engineering and 4+ years of team management experience. You should be proficient in data processing technologies, SQL, and ETL schedulers, with a proven track record of driving complex, cross-team projects.
This remote position offers a competitive salary range of $204,000 - $260,000 USD, along with equity and employee travel credits. You'll be part of Airbnb's journey to revolutionize customer support through data-driven innovation and AI integration, making a direct impact on the company's 10-Star customer service vision.
Responsibilities For Data Engineering Manager, Community Support Platform
- Lead and manage a team driving data engineering projects
- Collaborate with engineers to plan and deliver high-quality data foundations
- Collaborate with Product, Analytics, ML, and Operations to define and prioritize data initiatives
- Streamline team practices and ensure effective prioritization
- Advocate for best engineering practices
- Assess system health and data quality
- Mentor and develop engineers
- Align team priorities with organizational goals
- Connect team efforts with broader company initiatives
Requirements For Data Engineering Manager, Community Support Platform
- 9+ years of industry experience in data engineering and analytics engineering
- 4+ years of experience in managing and leading data engineering teams
- Proficiency in data processing technologies, SQL, and ETL schedulers
- Demonstrated ability to drive complex, cross-team data engineering projects
- Strong technical and strategic vision
- Strong product and business sense
- Excellent communication skills
- Passion for innovation
Benefits For Data Engineering Manager, Community Support Platform
- Employee Travel Credits
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