Data Engineering Manager, Community Support Platform
Description For Data Engineering Manager, Community Support Platform
Airbnb is seeking a Data Engineering Manager to lead their Community Support Platform team. This role sits at the intersection of customer support innovation and data engineering excellence. The position involves leading a team that builds and scales data foundations crucial for AI-powered customer support transformation. The manager will be responsible for developing data infrastructure that powers everything from ML models to operational insights.
The role offers a unique opportunity to impact Airbnb's customer service vision directly. You'll be working on systems that handle unprecedented scale and complexity, where your team's work directly influences the company's competitive advantage. The platform is undergoing a multi-year transformation to incorporate AI-powered assistants, intelligent routing, and automated workflows.
As a manager, you'll lead data engineers in building robust data foundations that enable this transformation. Your team will be responsible for providing and governing trustworthy data across offline and online consumption, including experimentation, ML, measurement, and operational insights. You'll collaborate with various teams to ensure data quality and reliability while driving innovation in customer support technology.
The ideal candidate brings 9+ years of industry experience with 4+ years in team management. You should have deep expertise in data engineering, strong leadership capabilities, and the ability to translate technical concepts for non-technical stakeholders. This remote position offers competitive compensation ($204,000 - $259,000), equity, and unique benefits like Employee Travel Credits.
Join Airbnb in revolutionizing customer support through data-driven innovation and help build the future of hospitality technology.
Responsibilities For Data Engineering Manager, Community Support Platform
- Lead and manage a team driving data engineering projects
- Collaborate with engineers to plan and deliver high-quality data foundations
- Work with Product, Analytics, ML, and Operations teams to define data initiatives
- Streamline team practices and ensure effective prioritization
- Advocate for best engineering practices
- Assess system health and data quality
- Mentor and develop engineers
- Align team priorities with organizational goals
- Drive cross-team collaboration and project execution
Requirements For Data Engineering Manager, Community Support Platform
- 9+ years of industry experience in data engineering and analytics engineering
- 4+ years of experience in managing and leading data engineering teams
- Proficiency in data processing technologies, SQL, and ETL schedulers
- Demonstrated ability to drive complex, cross-team data engineering projects
- Strong technical and strategic vision
- Strong product and business sense
- Excellent communication skills
- Experience with batch and streaming data processing
Benefits For Data Engineering Manager, Community Support Platform
- Employee Travel Credits
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