Engineering Manager, Community Support Platform

Airbnb is seeking an Engineering Manager to lead their Community Support Platform (CSP) team, a critical system driving customer support operations. The role focuses on leading the Ambassador Routing and Channels (ARC) team, which is responsible for tracking and routing customer issues to agents. This position offers an opportunity to directly impact customer service efficiency and experience at a global scale.

As the Engineering Manager, you'll lead a team of backend engineers, shaping both technical and product vision while building a strong engineering culture. The role involves optimizing how customer issues flow through the system and scaling up service capabilities for both customers and agents.

The ideal candidate brings 9+ years of software development experience and 3-5+ years of leadership experience. You'll work in a fast-paced environment, collaborating with product, design, and engineering teams to deliver high-quality solutions. Your expertise in complex system optimization and team leadership will be crucial for success.

This remote position offers competitive compensation ($204,000 - $259,000) and the opportunity to work with a diverse, globally-distributed team. You'll be part of Airbnb's mission to create authentic connections between hosts and guests worldwide while building and leading a team that powers crucial customer support infrastructure.