Airbnb's Community Support Platform (CSP) team is seeking a Senior Fullstack Engineer to join their Safety and Ambassador Productivity initiative. This role is crucial in developing world-class technology and solutions that power Airbnb's global community support operations. The position focuses on improving agent workflows and operational tooling through AI and automation, including features like case summarization and knowledge assistance using Generative AI.
As a Senior Engineer, you'll be part of a diverse team building solutions to enhance Airbnb agent productivity. You'll have the opportunity to shape technical vision and deliver scalable solutions that impact everyone who travels or hosts on Airbnb. The role involves working with cutting-edge technologies and architectural patterns for large-scale web applications.
The position offers competitive compensation ($185,000 - $223,000) and the flexibility of remote work within the US. You'll be working in a collaborative environment, partnering with product, design, and engineering teams to drive innovation and improve customer support operations. This is an excellent opportunity for experienced engineers passionate about making a difference through technology and wanting to impact Airbnb's global community.
The ideal candidate brings strong technical expertise in full-stack development, experience with modern JavaScript frameworks, and a track record of delivering end-to-end products. You'll be involved in everything from technical design to implementation and experimental A/B testing, making this role perfect for someone who enjoys both technical challenges and business impact.