Senior Software Engineer, Community Support Engineer

Airbnb's Community Support Platform (CSP) team is seeking a Senior Software Engineer to join their Agent Routing and Channels team. This role is crucial in developing technology that powers Airbnb's global community support operations. The position focuses on building solutions that optimize customer-agent pairing and improve support experiences.

As a Senior Engineer, you'll work with a diverse team to create scalable solutions that impact every Airbnb user and host. The role involves leading technical initiatives, collaborating across departments, and building high-performance backend systems. You'll be instrumental in shaping technical vision and delivering flexible, efficient solutions that scale with business needs.

The ideal candidate brings 6+ years of industry experience and strong backend development skills, particularly in Java/Kotlin. You'll be working in a remote-friendly environment with occasional office visits, contributing to a platform that handles billions of guest arrivals and supports millions of hosts worldwide.

This position offers competitive compensation ($185,000-$220,000), equity, and unique benefits like Employee Travel Credits. You'll be part of Airbnb's commitment to inclusion and belonging, working with a broad talent pool to foster innovation and create the best solutions for their global community.