Senior Software Engineer, Community Support Engineering

Airbnb, a global leader in the hospitality platform space, is seeking a Senior Software Engineer to join their Community Support Platform (CSP) team. This role sits within the Agent Routing and Channels team, focusing on building and optimizing systems that power Airbnb's global community support operations.

The position offers a unique opportunity to impact every person who travels or hosts on Airbnb through the development of world-class technology and solutions. As a Senior Engineer, you'll be responsible for building solutions that optimize the pairing of customer issues with agents, working alongside talented and diverse software engineers.

The role involves significant technical leadership, where you'll shape the technical vision and deliver scalable solutions that meet the growing needs of the business. You'll be deeply involved in the full development cycle, from technical design to launch, while building efficient and reusable backend components that maintain high performance and scalability.

Key responsibilities include cross-functional collaboration with product and design teams, leading technical initiatives, and providing mentorship to junior developers. The ideal candidate brings 6+ years of industry experience, strong backend development skills (particularly in Java/Kotlin), and a track record of building high-traffic systems.

This remote position offers competitive compensation ranging from $191,000 to $223,000 USD, along with the opportunity to work for a company that values diversity and inclusion. You'll be part of a team that's responsible for critical infrastructure supporting millions of users worldwide, making a direct impact on Airbnb's core business operations.

The role provides an excellent opportunity for professional growth, technical challenge, and the chance to work on systems that directly improve customer support experiences for a global user base. Join Airbnb to help shape the future of travel while working on meaningful technical challenges that impact millions of users worldwide.