Senior Software Engineer, Community Support Platform

Airbnb's Community Support Platform (CSP) team is seeking a Senior Software Engineer to join their Agent Routing and Channels team. This role is crucial in developing technology that powers Airbnb's global community support operations. The position focuses on building solutions that optimize customer-agent pairing and improve support experiences.

As a Senior Engineer, you'll work with a diverse team to create scalable solutions that impact everyone who uses Airbnb. You'll be responsible for shaping technical vision and delivering flexible, efficient systems that grow with business needs. The role involves full-cycle development, from technical design to launch, while maintaining high-performance standards.

The ideal candidate brings 6+ years of industry experience and strong backend development skills in Java/Kotlin. You'll work in a collaborative environment, contributing to product strategy, reviewing code, and mentoring junior developers. This remote position offers competitive compensation ($191,000 - $223,000) and the opportunity to impact Airbnb's global support infrastructure.

Join a team that's essential to Airbnb's core business, where your work directly affects millions of hosts and guests worldwide. You'll help build the technology that ensures smooth customer support operations while working with cutting-edge systems at scale.