Senior Software Engineer, Community Support Engineering

A global platform founded in 2007 connecting hosts offering unique stays with guests, enabling authentic community connections worldwide.
$NaN
Backend
Senior Software Engineer
Remote
5+ years of experience
Consumer

Description For Senior Software Engineer, Community Support Engineering

Airbnb's Community Support Engineering team is seeking a Senior Software Engineer to lead technical initiatives that power their global customer support operations. This role, based in China, offers a unique opportunity to impact the customer support experience for millions of users worldwide. The position involves leading project execution, improving customer and agent experiences, and working with a diverse team of engineers.

The ideal candidate will drive full-cycle development, from technical design to launch, while collaborating with product and design teams. They'll be responsible for implementing features, reviewing code, mentoring other engineers, and contributing to the team's technical direction. The role requires expertise in full-stack development, with proficiency in languages like Java, Python, or Ruby, and experience with modern JavaScript frameworks.

This is an excellent opportunity for experienced engineers who want to make a lasting impact on a platform that has facilitated over 2 billion guest arrivals globally. The position offers the flexibility of remote work within China, with occasional office visits or offsites. Airbnb's commitment to diversity and inclusion ensures a collaborative environment where innovative ideas are welcomed and valued.

The role combines technical leadership with hands-on development, requiring both strong engineering skills and excellent communication abilities. You'll be working on products that directly impact the efficiency of customer support operations while contributing to Airbnb's mission of creating authentic travel experiences.

Last updated 18 hours ago

Responsibilities For Senior Software Engineer, Community Support Engineering

  • Work cross-functionally with product, design, and other engineering counterparts
  • Drive, lead, and contribute to the full development cycle
  • Discuss and align technical specifications with other engineers
  • Write clean, testable and maintainable code
  • Perform tech design and code reviews and mentor other engineers
  • Drive project delivery and communicate status to stakeholders
  • Advocate for engineering processes and technical foundations
  • Provide input in team roadmap and technical direction

Requirements For Senior Software Engineer, Community Support Engineering

Java
JavaScript
Python
React
Ruby
  • 5+ years of full stack software development experience
  • Proficient in at least one major programming language (Java/Scala/Ruby on Rails/Python)
  • Experience with modern Javascript frameworks
  • Experience with large-scale web applications architecture
  • Passion for delivering products end-to-end
  • Outstanding communication and interpersonal skills
  • Bachelor's and/or Master's degree, preferably in CS, or equivalent experience
  • Fluent communication in both English and Chinese

Interested in this job?

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