Senior Software Engineer, Community Support Engineering

Airbnb's Community Support Engineering team is seeking a Senior Software Engineer to lead technical initiatives that power their global customer support operations. This role, based in China, offers a unique opportunity to impact the customer support experience for millions of users worldwide. The position involves leading project execution, improving customer and agent experiences, and working with a diverse team of engineers.

The ideal candidate will drive full-cycle development, from technical design to launch, while collaborating with product and design teams. They'll be responsible for implementing features, reviewing code, mentoring other engineers, and contributing to the team's technical direction. The role requires expertise in full-stack development, with proficiency in languages like Java, Python, or Ruby, and experience with modern JavaScript frameworks.

This is an excellent opportunity for experienced engineers who want to make a lasting impact on a platform that has facilitated over 2 billion guest arrivals globally. The position offers the flexibility of remote work within China, with occasional office visits or offsites. Airbnb's commitment to diversity and inclusion ensures a collaborative environment where innovative ideas are welcomed and valued.

The role combines technical leadership with hands-on development, requiring both strong engineering skills and excellent communication abilities. You'll be working on products that directly impact the efficiency of customer support operations while contributing to Airbnb's mission of creating authentic travel experiences.