Senior Software Engineer, Community Support Platform - IVR/Voice

Airbnb, a revolutionary hospitality platform founded in 2007, is seeking a Senior Software Engineer to join their Community Support Platform (CSP) team, specifically focusing on IVR/Voice products. This role sits at the intersection of AI and customer support, working to transform how users interact with Airbnb's support systems.

The position offers an exciting opportunity to work on high-impact voice-based solutions that directly affect Airbnb's brand and user experience. As part of the IVR Product team, you'll be instrumental in developing AI-powered voice interactions that enhance customer support operations for Airbnb's global community of guests and hosts.

The ideal candidate will bring 5+ years of experience in backend systems and service-oriented architectures, with a strong foundation in programming languages like Java, Kotlin, Ruby, or Python. Experience with AI-driven products, chatbots, or voice assistants is highly valued, as is familiarity with contact center systems like Genesys or Twilio.

This remote position offers competitive compensation ranging from $185,000 to $223,000 USD, and you'll be part of a collaborative, inclusive team that's passionate about technical excellence. You'll lead technical designs, drive development cycles, and contribute to the strategic direction of Airbnb's voice support solutions.

Working at Airbnb means joining a company that values diverse perspectives and is committed to creating inclusive products. You'll have the opportunity to impact millions of users while working with cutting-edge AI technology in the customer support space. If you're passionate about building scalable, efficient systems and want to shape the future of voice-based customer support, this role offers an excellent opportunity to make a significant impact at a global technology leader.