Senior Software Engineer, Integrated Knowledge Management

Airbnb, a revolutionary hospitality platform founded in 2007, is seeking a Senior Software Engineer to join their Integrated Knowledge Management team within the Community Support Platform. This role is crucial in developing solutions that power Airbnb's content and knowledge management systems, serving both internal and external users while supporting Conversational AI and LLM applications.

The position offers an exciting opportunity to work on unprecedented scale and complexity, where customer service technology directly impacts competitive advantage and brand loyalty. You'll be at the forefront of building robust and scalable platforms that serve as the authoritative knowledge source for Airbnb's global operations.

As a Senior Engineer, you'll lead the development of solutions for content indexing, retrieval, and ranking systems. You'll work with cutting-edge technologies, including LLMs and AI-driven applications, while collaborating with cross-functional teams across engineering, ML/AI, product, and operations.

The role requires strong technical expertise in JVM languages and search technologies, combined with the ability to mentor others and drive technical initiatives. You'll be part of a team that's fundamental to creating the best customer service experience for Airbnb's worldwide community of hosts and guests.

This remote position offers competitive compensation ($185,000 - $220,000), along with the opportunity to work on challenging problems in content optimization for LLMs and knowledge retrieval systems. Join Airbnb in their mission to create authentic connections and world-class customer service experiences.