Senior Software Engineer, Community Support Engineering

Airbnb is seeking a Senior Software Engineer to join their Integrated Knowledge Management team within the Community Support Platform. This role is crucial in developing solutions to scale and optimize content & knowledge indexing, retrieval, and ranking across Airbnb. You'll be working on building highly available and scalable services, collaborating with engineering, ML/AI, product, and operations teams.

The position focuses on creating robust platforms that enable Airbnb's content and knowledge to be leveraged across both internal and external users, serving as the authoritative knowledge source for Conversational AI and LLM applications. You'll be tackling complex problems including fine-tuning content for LLMs and optimizing knowledge retrieval for contextual in-product support applications.

As a senior engineer, you'll lead technical implementations, mentor team members, and work closely with cross-functional teams globally. The role requires expertise in backend development, particularly with JVM languages, and experience with search technologies like OpenSearch or Elasticsearch. This is an opportunity to make a significant impact on Airbnb's customer service experience, working at unprecedented scale and complexity.

The position offers competitive compensation ($191,000 - $223,000), with potential for bonus and equity. While remote-eligible within the US, you may occasionally need to work from an Airbnb office or attend offsites. Join a company that values diverse ideas and is committed to creating an inclusive environment for all employees.