Software Engineer, Community Support Platform - Chatbot

Airbnb's Community Support Platform (CSP) team is seeking a Software Engineer to join their Chatbot Product team. This role is crucial in revolutionizing Airbnb's customer service through AI integration. You'll be working on both backend workflows for LLM-driven chatbot systems and frontend user experiences across different platforms.

The position offers an exciting opportunity to work with cutting-edge AI technology while supporting Airbnb's global network of Community Support ambassadors. You'll be part of a talented and diverse engineering team, contributing to innovative solutions that enhance customer service efficiency and user experience.

As a Software Engineer in the CSP team, you'll be involved in the full development cycle, from technical design to production deployment. The role requires strong expertise in backend systems and service-oriented architectures, with additional experience in frontend development being valuable. You'll collaborate closely with product, design, and engineering teams to create scalable solutions that power Airbnb's customer support operations.

The ideal candidate should have 2-4+ years of software development experience and a passion for technical quality and system efficiency. This remote position offers competitive compensation ($153,000 - $184,900), equity, and unique benefits like Employee Travel Credits. Join Airbnb in their mission to revolutionize customer service through AI innovation while working with a global team committed to creating exceptional user experiences.