Staff Fullstack Engineer, Community Support Platform - Chatbot

Airbnb, the global leader in connecting hosts and guests since 2007, is seeking a Staff Fullstack Engineer for their Community Support Platform (CSP) team. This role focuses on revolutionizing customer service through AI integration, specifically working on their Chatbot Product team. The position combines both backend development of LLM-driven chatbot workflows and frontend user experience across multiple platforms.

As a Staff Engineer, you'll be instrumental in shaping the technical vision for AI-driven customer service products. You'll work with a diverse team of engineers to create innovative solutions that enhance the efficiency of Airbnb's global support operations. The role requires expertise in both backend systems and frontend development, with a focus on building scalable, flexible solutions that integrate AI capabilities with human support ambassador expertise.

The ideal candidate brings 9+ years of software development experience and strong expertise in service-oriented architectures. You'll be responsible for driving the full development cycle, from technical design to production deployment, while collaborating closely with product, design, and engineering teams. This position offers the flexibility of remote work within the US, with occasional office visits or offsites as needed.

This is an exceptional opportunity to make a significant impact on how Airbnb delivers customer service at scale, combining cutting-edge AI technology with human expertise to create seamless user experiences. The role offers competitive compensation, including potential equity, benefits, and unique perks like Employee Travel Credits, making it an attractive position for senior engineers looking to work at the intersection of AI and customer service.