Staff Software Engineer, Community Support Platform - Chatbot

Airbnb is seeking a Staff Software Engineer to join their Community Support Platform (CSP) team, specifically focusing on their Chatbot Product initiative. This role is at the forefront of revolutionizing Airbnb's customer service through AI integration. The CSP is a critical system that powers Airbnb's global customer support operations, enabling their Community Support ambassadors to deliver exceptional service efficiently.

As a Staff Software Engineer, you'll be instrumental in creating innovative user experiences for AI-driven customer service products, including tools, actions, and solutions to power the AI Assistant. You'll work with a diverse team of talented engineers, helping shape the technical vision and delivering scalable solutions that combine AI capabilities with human expertise.

The role offers a competitive base salary range of $204,000 - $255,000 USD, plus potential bonus, equity, and Employee Travel Credits. This is a remote position within the US, requiring occasional office visits or offsite attendance as needed. You'll be joining a company that values diversity, inclusion, and belonging, working on technology that impacts millions of users globally.

The ideal candidate brings 9+ years of software development experience, strong expertise in backend systems and service-oriented architectures, and preferably experience with LLM-driven chatbot and Agentic AI products. You'll need excellent communication skills and a passion for technical quality and system efficiency. This role offers the opportunity to make a significant impact on how Airbnb delivers customer support at scale through innovative AI solutions.