Staff Fullstack Engineer, Community Support Platform - Chatbot

Airbnb's Community Support Platform (CSP) team is seeking a Staff Engineer to revolutionize their customer service operations through AI-driven solutions. As a key member of the Chatbot Product team, you'll be at the forefront of combining AI capabilities with human expertise to deliver exceptional customer support. The role involves working with both backend services and frontend experiences across multiple platforms, requiring a blend of technical leadership and hands-on development skills.

You'll be joining a critical system that empowers Airbnb's global network of Community Support ambassadors, where your contributions will directly impact the efficiency and quality of customer service delivery. The position offers the opportunity to shape technical vision and deliver scalable solutions for AI Assistant capabilities, working alongside a diverse team of talented engineers.

The ideal candidate brings 9+ years of software development experience, with strong expertise in backend systems and service-oriented architectures. You'll need to demonstrate excellent communication skills and a passion for technical quality, as you'll be collaborating across engineering, product, and design organizations. The role offers competitive compensation ($204,000 - $259,000), along with benefits including equity, bonus, and Employee Travel Credits.

This remote position allows for flexible work arrangements while maintaining connection with the broader Airbnb community through occasional office visits and offsites. You'll be part of a company that values inclusion and diversity, believing that diverse ideas foster innovation and engagement. Join Airbnb in their mission to create authentic travel experiences while building cutting-edge technology solutions.