Staff Program Manager, BizTech Global Ops

Airbnb, a pioneering force in the hospitality industry since 2007, is seeking a Staff Program Manager for their BizTech Global Operations team. This role is integral to overseeing technical production services within the corporate environment, focusing on creating and managing programs that ensure operational technical services' success.

The position offers a unique opportunity to shape operations service strategy while working with a diverse team of Operations Engineers and other Engineering teams in BizTech. The ideal candidate will bring expertise in infrastructure, applications, technical operations, strategic sourcing, vendor management, and process improvements.

As a Staff Program Manager, you'll be responsible for identifying Shift Left opportunities, creating training programs, and providing crucial performance metrics and insights. The role demands a versatile generalist with deep operations expertise, capable of leveraging metrics and reporting to drive efficiency through technology automation and processes.

Key responsibilities include executing operations projects, creating data-driven plans, developing strategic roadmaps, and improving service resolution times. The position requires 9+ years of experience in Operations Program Management, strong business analysis skills, and comprehensive knowledge of infrastructure, networks, systems, and applications.

This remote position offers a competitive salary range of $164,000 - $205,000 USD, along with the opportunity to work with a company that has facilitated over 1 billion guest arrivals globally. The role combines strategic thinking with hands-on operational excellence, making it perfect for someone who thrives on creating efficient systems and driving organizational success.