Staff Software Engineer, Community Support Engineering

Airbnb's Community Support Engineering team is seeking a Staff Software Engineer to lead technical initiatives that power their world-class customer support systems. This role combines technical leadership with hands-on development, focusing on building solutions that enhance both customer and agent experiences. As a technical lead, you'll drive project execution, mentor team members, and collaborate globally to deliver scalable solutions.

The position offers a unique opportunity to impact Airbnb's core business through technology, working specifically within the Community Support organization. You'll be responsible for architecting and implementing solutions that empower guests, hosts, CS agents, and operations teams worldwide. The role requires expertise in backend development, system architecture, and technical leadership.

Working remotely from China, you'll join a global team that values inclusive collaboration and technical excellence. You'll tackle complex challenges in building scalable support systems, lead technical discussions, and help shape the future of Airbnb's customer support technology. The role combines technical depth with leadership responsibilities, making it ideal for engineers who want to make a significant impact while growing their careers.

This position offers the flexibility of remote work while maintaining connection with Airbnb's innovative culture. You'll be part of a company that has transformed the hospitality industry and continues to push boundaries in creating meaningful connections worldwide.