Staff Software Engineer, Community Support Engineering

Airbnb's Community Support Engineering team is seeking a Staff Software Engineer to lead technical initiatives in China. This role is crucial in developing world-class technology solutions that power Airbnb's Community Support operations globally. The position offers an opportunity to make lasting impacts on Airbnb's customer service experience while working with a diverse, talented team.

As a technical lead, you'll spearhead project execution to enhance both customer and agent experiences. The role demands expertise in backend development, with preferred knowledge of frontend technologies. You'll be responsible for designing and implementing scalable solutions, mentoring team members, and driving technical excellence across the organization.

The ideal candidate brings 9+ years of software development experience, strong technical proficiency, and proven leadership abilities. You'll work in a flexible engineering model, collaborating with global teams to support various Community Support initiatives. The role requires fluency in both English and Chinese, combining technical expertise with cross-cultural communication skills.

This remote-eligible position in China offers the chance to work with one of the world's leading travel technology companies. You'll be part of an organization that has facilitated over 2 billion guest arrivals globally and continues to innovate in connecting hosts and guests worldwide. The role provides an excellent opportunity to impact millions of users while working with cutting-edge technology in a collaborative, inclusive environment.